This Privacy Policy explains how Havenline collects, uses, stores and shares information when you visit istanbulwebseo.com, request a home improvement quote, book an appointment, join or leave our newsletter, or become a project client. We designed the public website so forms run in your browser only; they display a confirmation message and do not upload data to a server from this static site. If you later email us or instruct a project, additional information is handled as described below.

1. Who Is Responsible

Havenline is the controller of personal data gathered for marketing the home improvement practice and for delivering surveys, renovations, repairs and care plans. Privacy questions, access requests and deletion requests should be sent to hello@istanbulwebseo.com with “Privacy” in the subject line. We will not ask you to send copies of identity documents unless the law requires us to verify a request and we cannot identify you from the email address already used.

2. The Information We May Collect

2.1 Information you give us

• Identity and contact details: name, email address, telephone number you choose to provide, and preferred contact times.
• Project details: rooms to be improved, photographs of kitchens, bathrooms or damaged fabric, descriptions of leaks, noise, storage needs and household routines.
• Appointment preferences: service type, message content and any access notes you volunteer.
• Newsletter choices: the email address used to subscribe or unsubscribe.
• Correspondence: emails, snag lists, variation approvals and complaints.

2.2 Information created during a project

Once work is instructed we may hold measured drawings, moisture readings, electrical test notes, product serial numbers, colour references, snag photographs and the names of occupants who will be on site. We collect only what is needed to design, install, warrant and later maintain the improvement. We do not seek payment-card data through this website.

2.3 Technical information

Like most websites, our host or your browser may record pages visited, device type, approximate region derived from IP address, and referral source. This static site does not set advertising cookies of its own. If a future analytics tool is added, we will update this policy and, where required, ask for consent.

3. Why We Use Personal Data

We use information to: respond to quote and appointment requests; schedule surveys; prepare specifications for kitchens, bathrooms, electrics, plumbing and joinery; order materials; protect neighbouring finishes; issue visit reports for care plans; send newsletters you asked for; improve website content; and meet legal duties such as accounting, health-and-safety records and warranty support.

Legal bases typically include: taking steps at your request before a contract; performing a contract for home improvement or a care plan; legitimate interests in running a careful renovation practice and defending against disputes; consent for optional newsletters; and legal obligation where tax or safety law requires a record.

4. Newsletters, Subscribe And Unsubscribe

The Subscribe page and orange newsletter bar collect an email address so we can send occasional notes about seasonal home care, new finish ideas and project stories. You can leave at any time through the Unsubscribe page or by using the link in a future email. Unsubscribing stops marketing. It does not delete a live project file or a warranty record we still need. If you unsubscribe by mistake, visit the Subscribe page again.

We will not sell newsletter lists. We will not send third-party advertising disguised as Havenline advice. Frequency is intended to be modest — useful maintenance reminders rather than daily promotion.

5. Photographs And Site Documentation

Progress photos help us show waterproofing layers, first-fix services and hidden defects to the Client. They may incidentally show household objects. We crop or avoid faces of children and we do not publish a recognisable interior on the website without permission. If a project is proposed for the gallery, we will ask before using images that identify the home.

6. Sharing With Others

We share data only as needed:

• Trade specialists working under our programme (electrician, plumber, tiler, decorator) receive the drawings and access notes required for their task.
• Suppliers receive delivery names and the information needed to send fixtures to site.
• Professional advisers such as a structural engineer, if the Client agrees that calculation is required.
• IT or email providers who host correspondence, under confidentiality duties.
• Authorities if the law requires disclosure, or if we must report a serious safety issue.

We do not sell personal data. We do not allow suppliers to use Client details for their own marketing.

7. International Tools

Email and file tools may store copies in more than one region. Where that happens we rely on the provider’s appropriate safeguards. The public pages of istanbulwebseo.com can be viewed from anywhere; submitting a form on this static site does not by itself transmit the contents to us until you also email or we collect the request through a later connected service.

8. Retention

Enquiry messages that do not become projects are kept only as long as needed to complete the conversation, then deleted or archived with reduced access. Project files, warranties, test certificates and variation records are kept for the life of the relevant warranty plus a period needed for accounting and dispute limitation — typically up to seven years unless a longer statutory period applies to a particular certificate. Newsletter addresses are kept until you unsubscribe, after which we retain a suppression entry so we do not email you again by mistake.

9. Security

We use reputable devices, access controls and the principle that only coordinators and trades on a job should see that job’s photographs. No method of transmission is perfectly secure. Please do not email copies of identity documents, alarm codes or payment-card numbers unless we have asked through a secure channel. Change alarm codes after a project if they were shared for access.

10. Your Rights

Subject to local law, you may ask us to: confirm whether we hold data about you; provide a copy; correct inaccuracies; delete data we no longer need; restrict certain processing; object to marketing; and withdraw newsletter consent. You may also complain to your local data protection authority. We may refuse a request that is unfounded, excessive, or that would prevent us meeting a legal duty (for example, keeping an invoice).

To exercise a right, email hello@istanbulwebseo.com from the address we already hold where possible, and describe the rooms or project year so we can find the right file.

11. Children

Our services are for adult householders and their appointed agents. We do not knowingly collect data from children through website forms. If a project photograph includes a child, we treat it as sensitive in the ordinary sense of family privacy and we do not use it in marketing.

12. Third-Party Links And Social Sharing

Footer and header icons let you share our site on Facebook, Twitter/X, LinkedIn, Pinterest and similar networks. Those networks have their own privacy policies. Clicking a share link leaves our site. We are not responsible for content or cookies on those platforms.

13. Automated Decisions

We do not use automated decision-making or profiling that produces legal effects. Quote values for kitchens and bathrooms are prepared by people after a survey, not by an algorithm on this website.

14. Changes To This Policy

Home improvement regulation, software tools and our service list can change. We will post the updated policy on this page and, for material changes that affect a live project, we will email the project contact. The heading date of a future revision will be shown at the top of the page when issued.

15. How To Contact Us About Privacy

Write to hello@istanbulwebseo.com. Tell us whether your note concerns a newsletter, an enquiry or an active renovation so we can route it quickly. If you believe we have not handled a request well, you may also contact the supervisory authority in your jurisdiction. We would rather put the file right first.

By using istanbulwebseo.com you acknowledge this Privacy Policy. Ticking the acceptance box on a quote form confirms that you have been given a chance to read it before sending a message.